- 退回商品需保持完好，未經使用、破損、污損，不影響二次銷售，商品本身、配件、商標標識、贈品、保修卡、說明書、發票、外包裝等需一併退回。若贈品不能一併退回，事先表明贈品價格的，我們會按價格扣除相應費用；事先未表明價格的，雙方協商支付。
- 需提供有效的購物憑證，如發票或商城訂單截圖等。若發票或購物憑證遺失，請及時與我們聯繫，協商解決。
- 線上申請：您可登錄「離家不遠的路」網路商城，在訂單管理中找到相應訂單，點擊 “申請退款”，按提示填寫退款原因等信息提交申請。
- 審核：我們收到申請後，會在 48 小時內審核。若符合退款條件，將同意申請，並告知您商品退回地址；若不符合，也會及時告知原因。
- 寄回商品：同意退款申請後，請您在 3 天內將商品按指定地址寄出，並保留好快遞單據。若您選擇到付，需事先與我們溝通，未經同意的到付件可能被拒收。
- 驗收退款：收到退回商品並驗收合格後，我們會在 3 個工作日內，按您原支付方式退款。如原支付方式無法原路退回（如支付渠道異常等），我們會與您溝通其他退款方式。
- 超過無理由退款時限申請退款。
- 商品因使用、保養不當等原因造成物理或化學性質改變，影響二次銷售，如電子產品已拆封激活、服裝有洗滌痕跡等。
- 無法提供有效購物憑證。
- 商品為定制商品、鮮活易腐商品、化妝品開封後、內衣褲等涉及衛生安全且已使用的商品。
- 促銷活動中明確規定不支持退貨的商品。
- 若商品存在質量問題，請您提供照片或視頻等證明，我們會優先處理，為您更換商品或退款，並承擔退換貨費用。
- 因不可抗力因素（如颱風、地震等）導致退款流程延誤，我們會及時通知您，並在災情解除後儘快處理。
Thank you for choosing the "Not Far From Home" online store. To protect your rights, we have established the following refund policy:
1. Unconditional Refund Period
If you are not satisfied with your purchase within 7 days of receipt, you may request a refund without any reason. Certain special items (such as custom-made items and perishable goods) are exempt from this policy. Please refer to the product details page for details on whether a refund is available.
2. Refund Conditions
Returned items must be in good condition, unused, undamaged, or soiled, and not resaleable. The product itself, accessories, trademarks, gifts, warranty card, instruction manual, invoice, and packaging must all be returned. If gifts cannot be returned, we will deduct the corresponding fee if the gift price was previously stated. If the price was not previously stated, the payment will be settled by mutual agreement.
A valid purchase receipt, such as an invoice or screenshot of the online order, is required. If the invoice or purchase receipt is lost, please contact us immediately to resolve the issue.
III. Refund Process
Online Application: You can log in to the "Road to Home" online store, find the order in Order Management, click "Apply for Refund," and follow the prompts to fill in the refund reason and other information to submit your application.
Review: Upon receiving your application, we will review it within 48 hours. If you meet the refund requirements, we will approve your application and provide you with the return address. If not, we will promptly inform you of the reason.
Returning Products: After accepting your refund application, please ship the products to the designated address within 3 days and retain the delivery receipt. If you choose to pay cash on delivery, please contact us in advance. Unauthorized cash on delivery may be rejected.
Refund Upon Acceptance: After receiving and inspecting the returned products, we will refund your original payment method within 3 business days. If the original payment method cannot be used for refunds (e.g., due to payment channel issues), we will discuss alternative refund options.
IV. Return Fees for Non-Quality Issues
For returns not due to product quality issues, you will be responsible for the shipping costs. For returns due to product quality issues or our errors, we will cover all return costs.
V. Circumstances Where Refunds Will Not Be Accepted
Requests for refunds are made after the refund deadline.
Products have undergone physical or chemical changes due to improper use or maintenance, affecting their resaleability, such as unsealed and activated electronic products or clothing with wash marks.
Unable to provide a valid purchase receipt.
Products are custom-made, perishable goods, opened cosmetics, underwear, and other items requiring hygiene and safety, and have been used.
Products in promotions that explicitly prohibit returns.
VI. Special Circumstances
If there are quality issues with the product, please provide proof such as photos or videos. We will prioritize the process and provide a replacement or refund, and will cover the return and exchange costs.
If the refund process is delayed due to force majeure (such as typhoons or earthquakes), we will notify you promptly and process the refund as soon as possible after the disaster is resolved. 7. Contact Information
If you have any questions about our refund policy or encounter any issues during the refund process, please contact us via the following methods:
Customer Service Hotline: 0981202551
Customer Service Email: chamark1234567890@gmail.com / mrdjulis@gmail.com
Online Customer Service: Click the "Online Customer Service" button in the lower right corner of the store page
"Road Not Far From Home" Online Store
August 9, 2025